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Warranty

RightDrive Inc. Limited Warranty Policy

All parts covered by Manufacturer warranty are the responsibility of the Manufacturer, and not of RightDrive Inc.  The purchaser must contact the Manufacturer directly for warranty claim procedures.  RightDrive Inc. cannot assist nor make warranty claims on behalf of the purchaser.   RightDrive Inc. is not responsible for any costs related to part defect or failure, including shop installation time, shipping and duty, tools and materials used during installation.  Always follow the Manufacturer’s instructions for part installation and have the work completed by a licensed installation technician. 

For all RightDrive Inc. in-house or exclusive brand parts, the warranty period is 30 days from your date of purchase. During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after installation by a licensed mechanic.  Call us at 1-877-398-8220 for return authorization and instructions. You must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty is not transferrable. Replacement parts are warranted for 30 days from the date of exchange or the remainder of the warranty period on the original part, whichever is longer.  In the event of a defect/refund, the purchase reversal will occur within 30 days of conformation of the defective part being received, tested and confirmed defective.  

In any case of warranty claim, RightDrive Inc. requires the malfunctioning part to be diagnosed by a licensed mechanic, and a diagnostic report be submitted to RightDrive Inc. for review.  All diagnostic fee and charges related to diagnosing the issue is solely at the cost of the purchaser and will not be reimbursed under any circumstances.  Any defective parts returned to RightDrive Inc. will be subject to inspection and/or testing by RightDrive Inc. or authorized third party.  Should the reason of failure be part of the warranty exclusion below, the customer will be fully responsible for the cost of the testing, inspection, replacement parts, shipping expenses, core charge, labour and/or any other related expenses.

Warranty Exclusions
Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; damages caused by other faulty parts; normal wear and tear; parts installed on vehicles used off-road or for racing purposes.  
Any parts installed by a non-licensed mechanic are excluded from warranty coverage.
Any parts installed on a vehicle that has been modified from the original, factory state in any way are excluded from warranty coverage.
Any, and all aftermarket performance parts are excluded from warranty coverage.
THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, LOSS OF INCOME, LOSS OF WORK HOURS, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

This warranty policy applies to all parts sold, whether through website sales, email sales, Facebook sales, phone sales or in-store sales.

Questions & Phone Orders

Call Us: 1-877-398-8220

RightDrive Inc. 890 Brock Road,
Pickering, ON, L1W 1Z9, Canada
Monday to Friday 9:00-5:00

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